Shipping policy

Order Processing
Please allow 1 to 3 business days from the date of purchase to process your order. Expect to receive an email within this time to let you know your order has shipped.

Flat Rate Shipping
Orders are generally shipped within 1 to 3 business days using USPS Ground Advantage. A flat rate shipping fee of $5.98 applies to all orders. We do not ship outside of the United States at this time.

Delivery Time
USPS Ground Advantage packages are typically delivered within 2–5 business days across the continental United States. However, delivery times can vary depending on the distance the package needs to travel.

Refunds, Returns, and Exchanges
We accept returns within 30 days after the arrival of your order. The buyer is responsible for return shipping costs. We recommend using a trackable shipping method with insurance such as USPS Ground Advantage. Items must be returned in their original condition to receive a full refund. We will issue refunds to the original payment method within 7 days after the return has been processed. The original shipping cost is non-refundable.

Return address:

The Latch Store
8757 Auburn Folsom Rd #3071
Granite Bay, CA 95746
United States